At Connect Way, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which refunds or returns may be considered.
We offer a 30-day refund policy for our digital marketing services to ensure your complete satisfaction and confidence in working with us. If you are not satisfied with the service provided, you may request a refund within 30 calendar days from the date of purchase or project initiation. Refund requests will be reviewed based on the work completed, campaign progress, and deliverables already provided. Please note that refunds may not apply to completed services, advertising spend, third-party tool subscriptions, or custom strategy work that has already been delivered. To request a refund, clients must contact our support team with their order details and reason for cancellation. Once approved, eligible refunds will be processed within 7–10 business days using the original payment method. Our goal is to maintain transparency, fairness, and long-term client satisfaction in every project we undertake.
Connect Way primarily provides digital services and online solutions. Due to the nature of digital services:
A refund may be considered only if:
Refund approvals are subject to internal review and are granted at the sole discretion of Connect Way.
Refunds will not be issued in the following situations:
All e-check payments will appear on bank statements as “Connect Way INC.”
If approved:
Service cancellations must be requested in writing before work begins. Once the project has started, cancellation will not be eligible for a refund.
For refund or return-related inquiries, please contact:
Website:https://connect-way.com
Contact Email: info@connect-way.com
We build elite digital ecosystems that turn brands into market leaders. Every strategy is calculated, every campaign is intentional, and every result is measurable.
All e-check payments will appear on bank statements as “Connect Way INC.
