At Connect Way, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which refunds or returns may be considered.

Digital Services & Payments

Connect Way primarily provides digital services and online solutions. Due to the nature of digital services:

• All payments are non-refundable once the service has started
• No returns are applicable for completed or partially delivered services
• Any work delivered digitally cannot be returned or exchanged

Eligibility for Refunds

A refund may be considered only if:

• Payment was made in error (duplicate or incorrect charge)
• The service was not initiated at all
• A written request is submitted within 48 hours of payment

Refund approvals are subject to internal review and are granted at the sole discretion of Connect Way.

Non-Refundable Cases

Refunds will not be issued in the following situations:

• Change of mind after service initiation
• Delay caused by missing information from the client
• Dissatisfaction due to unmet expectations not agreed upon in writing
• Failure to use the service after purchase

E-Check Payments

All e-check payments will appear on bank statements as “Connect Way INC.”

Refund Processing

If approved:

• Refunds will be processed to the original payment method
• Processing time may take 7–10 business days
• Transaction or processing fees (if any) are non-refundable

Cancellations

Service cancellations must be requested in writing before work begins. Once the project has started, cancellation will not be eligible for a refund.

Contact Us

For refund or return-related inquiries, please contact:

Website:https://connect-way.com
Contact Email: info@connect-way.com